Good day!.
In the course of. previous post. >, We conclude the topic of transition Internet Services Provider-Managed Service Provider.
Thus, the. to MSP (Managed Service Provider) would be able to work properly and provide high-quality service, whatever he was doing it first, will need some system that would allow:.
Ability to remotely control equipment, which is controlled by service provider, T. of. as efficiently as possible to spend time on their professional setup and reconfiguration. If the support service will have to work ' hands ' or even more to travel to a place on any challenge, then this business would be clearly uneconomic.
Ability to monitor the equipment and promptly inform the client about problems. Otherwise, what's the point of support, which learns about the problem last?.
The ability to easily activate and configure the advanced and sophisticated services in the implementation of. Simple services are cheap. And here is an opportunity to give the customer within 5 minutes of this service, the setting is in the ' manual ' mode can take a day of work, can give a decent income.
The ability to store a complete list of equipment that is controlled remotely by customers who use the equipment and services that are implemented by the equipment. Without a centralized database of clients and equipment, billing would be problematic enough.
A detailed report for the client, and to support.
It's just that for the network system is implemented devaysov NOC (Network Operation Center), and in our opinion - MCC ( Mission Control Center ). The meaning of such a system is just to easy and most importantly - to remotely control the equipment on the ground. Because the benefits of using such a system for service providers are great, and they are not enough.
Second, it is necessary to provide two - three lines of support. First - to receive and address of the lungs or understood the problems of informing the client and t. Dr.. The second line - for a deeper analysis of the problem and advise the client. Third line, if this is - this is purely technical and people are not inclined to communicate with customers. By and large, to allow clients to a third line can be used only when absolutely necessary.
And thirdly, we must be able to provide equipment on lease or to be able to connect to the system of existing client equipment.
All of the above will enable the company - MSP to offer our customers not only internet connection, equipment and services for its service and setting, but also services to address business problems. And all this from one source.
But the problem is that the NOC, experts at the equipment and support are very expensive. Pull it all on their own for internet service provider in most cases it is impossible.
The yield in this situation is seen in partnership with - MSP, which will provide such services. T. e. we are talking about the division of work: a company that works with clients takes on marketing, sales, billing, and perhaps the first line of support. The company is implementing a service ensures its provision of.
Thus, the company ISP, will offer additional services, and serve at the same time as the MSP, although the services are implemented by her partner - the actual MSP.
Money is divided by appointment. Model of revenue share, or scientifically - a symbiosis.
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